Found at Voddie.com http://bit.ly/eDDhJg
What is so powerful that it could spoil your customer relationships, blemish your reputation, entangle you in a legal battle, or even put you out of work?
Email is that powerful tool. To maintain control over it, you must know the rules of email etiquette.
Email, although a form of written communication, behaves much like verbal communication. Email can be expressed quickly, and a response returned within seconds.
Kathryn Towner has written a very good article at Marketing Profs, showing you how using the correct etiquette when sending emails will always provide a greater response.
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